Information for Patients
Welcome to Valley Hospital Medical Center, where we are committed to providing patients with quality healthcare and customer service. Please feel free to ask questions of anyone who is participating in your healthcare. Our goal is to make your hospital stay as comfortable and pleasant as possible.
Mail and Flowers
Hospital volunteers will deliver mail you receive during your stay to your room. Any mail received after your discharge will be forwarded to your home address. Flowers are delivered to your hospital room as they are received at the hospital. Flowers are not permitted in the Intensive or Coronary Care Units.
To contact a HOPE chaplain, please call 702-383-2434.
Patient Visitation Rights
All patients (or their support person, where appropriate), shall have the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, domestic partner (including a same-sex domestic partner), another family member, or a friend and the patient (or their support person) shall have the right to withdraw or deny such consent at any time; (2) patient visitation rights shall not be restricted, limited or otherwise denied on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, gender expression or disability; (3) all visitors shall enjoy full and equal visitation privileges consistent with patient preferences.
We realize many of our patients speak languages other than English and so we are happy to provide interpreters should you need one. If we cannot provide you an in-house interpreter, we can access the Language Line. Please address any questions to your nurse, or dial "0" for the hospital operator.
In accordance with Nevada State Laws, Valley Hospital is a Nonsmoking Facility.To learn more about smoking cessation programs, contact the Nevada Tobacco Users' Helpline at 1-800-784-8669 or visit www.livingtobaccofree.com.
Valley Hospital has security officers on duty 24-hours a day for your protection. In the event you need the assistance of security, please dial the hospital operator at "0" who will contact a security officer.
All medications you take while you are a patient at Valley Hospital Medical Center have been prescribed by your physician, dispensed by the hospital pharmacy and administered by a trained professional. Patients are not permitted to administer their own medications or to keep personal medications, unless specifically documented by their physician.
Service telephones are provided at each bedside. TDD and hearing impaired equipment is available for use upon request (push your nurse call button for assistance). Incoming calls for patients are allowed during the hours of 7 a.m. and 10 p.m.
- To place a local call, dial "9" and then the local number.
- To place a long distance call, dial "0" and the hospital operator will connect you with the long distance operator. If you prefer a specific long distance carrier, you may either dial "9" and then the 800 number for your carrier or ask the hospital operator to connect you.
All valuables, including personal items (money, jewelry, documents, clothing, radios, or other articles of value) should be returned home with a family member. Valley Hospital is not responsible for lost medications or valuables (including eyeglasses or dentures). If you choose to keep your valuables with you during your hospitalization, an inventory will be taken and your items will be stored in a safe with the Security Department until you are discharged from the hospital.
Patients are asked not to bring personal electronic or electric devices to the hospital because although most are safe for home use, they may not be compatible with the hospital environment. Before leaving, collect all of your personal belongings, making certain to check the closets and drawers. If any of your belongings are missing, please notify the nurse so Security can be notified. Lost and Found can be reached by dialing the operator at "0.”
Valley Hospital respects your right to privacy while you are receiving medical care and follows a strict policy of confidentiality. No information regarding your medical condition or treatment may be released to anyone without your permission. If you are contacted by anyone in the news media concerning your hospital stay or condition, please contact your nurse who will notify the Marketing Department.
Your Family's Participation
Sometimes during hospitalization, patients may become confused or disoriented. This may be due to their acute condition, medication, procedures, change in environment or any combination of the above. In order to provide a safe environment for the patient, your family or a friend may be asked to participate in your care by staying at your bedside. This may keep you more oriented, at ease, less frightened and more cooperative. An alternative to family and friends at bedside is a sitter. Sitters must be ordered by the physician and the patient will be financially responsible for their charges.
Occasionally, efforts to relax and calm patients who are determined to be a high risk for harming themselves or others are unsuccessful. To reduce possible injury, as an alternative, it may be necessary to apply protective devices (i.e., wrist and chest) to the patient. The need for these devices is assessed at regular intervals and will be removed when no longer necessary. Please discuss any questions you may have regarding these matters with the nurse or nurse manager.
Preparing for Surgery
If you are scheduled for any surgical procedure, please take a moment to download and review the following information:
Pursuant to Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans with Disability Act (ADA) of 1990, Valley Hospital Medical Center does not discriminate in admissions, provisions of services, hiring and employment on the basis of race, color, national origin, sex, sexual orientation, gender identify, gender expression, religion, age or disability (including AIDS and related conditions).
For further information or to file a complaint, please contact the Director of Regulatory Compliance or the Risk Manager or:
The Office of Civil Rights (OCR)
Department of Health and Human Services
50 United Nations Plaza Room 322
San Francisco, CA 94102